Refund & Return Policy

1. 7-Day Exchange & Return Window

You have up to 7 calendar days from the date of receiving your parcel to request a size exchange, product change, or refund. Any request initiated after 7 days will unfortunately not be accepted.

2. Eligible Conditions for Return & Exchange

To be eligible for an exchange or a refund, the product must meet the following criteria:

• The item must be completely unworn, unwashed, unaltered, and free of any perfumes or makeup stains.
• All product tags, hangtags, and original boutique labels must remain intact and attached to the garment.
• The item must be returned in its original premium packaging along with the print invoice or receipt.
• Valid reasons include: receiving a damaged garment, manufacturing defects, size mismatch, or receiving a completely incorrect product.

3. Delivery Charges for Exchanges

Delivery fees are non-refundable and returns are processed based on fault:

• Boutique Fault (Damaged or Incorrect Item): If we sent an incorrect size, wrong item, or damaged abaya, Noor Zara will bear 100% of all return shipping and redelivery charges. We will coordinate a free swap delivery.
• Customer Choice (Change of Mind or Size Exchange): If you wish to exchange a size or select a different dress due to personal preference, the customer is responsible for both the return courier charge and the new shipping fee (৳৮০ inside Dhaka, ৳১৫০ outside Dhaka).

4. Refund Processing (Cash on Delivery)

Since Noor Zara specializes in convenient Cash on Delivery transactions across Bangladesh, refunds are managed securely using digital methods:

• Once the returned package reaches our warehouse and passes our quality inspection, we will contact you to initiate the refund.
• Refunds are processed within 3 to 5 business days directly to your preferred Mobile Financial Services (MFS) account, such as bKash or Nagad, or via direct Bank Transfer.
• Please note that only the cost of the product is refunded; shipping charges are non-refundable unless the return was caused by a boutique error.

5. How to Initiate a Return

To start a return or exchange request:

• Take clear photos of the product (focusing on any damage or tags) along with the printed receipt card.
• Reach out to our Customer Hotline at +880 1711-223344 or email us at [email protected].
• Our modesty support team will guide you on how to return the package via standard local couriers.